Surface Pro 3 Power Cable Recall

Microsoft has announced a recall for the surface pro ac power cord.

Surface pro 3 power cable recall.

Microsoft surface pro power cord recall. If you are connecting your microsoft surface pro surface pro 2 or surface pro 3 to an electrical outlet that you are sure has power and the surface battery is not recharging properly there might be a problem with the power cord that came with your surface. Those who need replacement batteries can call hp at 1 888 202 4320 or go to this page to see if their notebooks are affected. After that clean everything with a soft cloth and check for any damage.

We have details for you about what devices are included in the recall and if your surface pro power cord is eligible how to order a free replacement. Microsoft revealed earlier this week that the company is recalling a number of power cords following overheating concerns. If you bought a surface pro surface pro 2 or surface pro 3 in the us or. Disconnect the charger from your surface unplug the power cable from the electrical outlet in the wall and then disconnect any usb accessories.

Surface dock 2 transforms your surface into a desktop pc with a 199w power supply to charge most surface devices plus usb c ports that support dual 4k monitors at 60hz. This recall also involves accessory power supply units that include an ac power cord sold separately before. Surface pro 3 computers have a silver case with windows 8 pro on the back of the device under the kickstand. Check cables and reset your power supply unit.

Be sure to replace damaged cables. Simply plug in the surface connect cable to charge your device and access external monitors a keyboard mouse and more. Surface pro and surface pro 2 devices have a black case with the product name on the back of the device toward the bottom. These cables have been found to overheat as a.

We re recalling and replacing the microsoft ac power cord for the original surface pro surface pro 2 and certain surface pro 3 devices.